Advanced Consulting Management Systems

Italy is characterized by a unique coastal development and variety. In the field of coastal tourism, the bathing establishments represent the driving force of reference and together with the hotel, restaurant and recreational activities, they offer visitors the benefit of a natural environment of leisure and relaxation.

 

For tourist locations, it is essential to demonstrate and achieve a good level of environmental and social sustainability of one's behavior, of the choices made and of the services provided.

The imposition of limits to be respected for emissions, water discharges and environmental impacts generally does not lead to satisfactory results. The most effective way to govern the territory is to encourage adherence to shared, participatory and voluntary processes by social and productive interlocutors, all through a well-structured and integrated management system.

 

ISO 13009: 2015 is the new standard that aims to help beach operators manage beaches responsibly, preferring the issues of safety, information and communication with customers, the quality of the service provided and respect for environment.

 

Continuous improvement of the management and environmental performance of organizations through:

• the establishment and application of environmental management procedures and systems;

• systematic, objective and periodic evaluation of the performance of these procedures and systems;

• the provision of information on environmental performance, an open dialogue with the public and other interested parties;

• active involvement and adequate staff training by the organizations concerned.

 

The definition of a certified system, compliant with the requirements of an international standard, can contribute to:

• image improvement;

• building trust and consensus among citizens.

 

In tourist areas, it involves an element of differentiation and fundamental qualification to attract quality tourism.

• Direct economic benefits (financing, savings, commercial advantages, advantages for insurance and financing);

• Assurance of regulatory compliance and anticipation of future regulations;

• Reduction of environmental risks;

• Improvement of relations with control authorities and with local populations;

• Improvement of the public image;

• Increase in business opportunities;

• Involvement of staff;

• Facilitations in terms of authorizations and controls.

 

Planning for ISO 13009: 2015 certification

The activity is aimed at identifying the organizational structure, defining the purpose of ISO 13009: 2015 certification and planning the project activities, defining macro configuration of the documents to be developed.

 

Identification of a contact who will accompany our technicians for the duration of the project and will be trained as RSG Head of the implemented Management System.

 

ISO 13009: 2015 management system design

Based on what has been analyzed area by area, the actual needs of the organization, the regulatory requirements, any voluntary requirements, the CASiG consultants, design with the customer, the ISO 13009: 2015 management system in accordance with its requirements:

• General requirements and guidelines for beach management

• Benefits of standard compliance

• Direction

  • Organization

  • Checklist

• Human resources

  • Identification

  • Continuous training

• Beach connection with emergency management

• Beach identification goals

  • Safety

  • Quality

  • usability

  • Sustainability

• Planning for achieving goals

  • strategic

  • operational

• Communication stakeholder

• Beach promotion

• Performance measurement

• Customer satisfaction and feedback compilation

• Infrastructure

• Permanent infrastructure definition and maintenance

• Temporary infrastructures definition and maintenance

• Access to the beach

  • daily

  • Subscribe

• Reception services

• Information services

• Beach security services

• Assistance to bathers

• Beach cleaning and waste removal

• Commercial services

  • Meal

  • parking area

  • Animation

  • Sport

  • Other services provided